ek999's Privacy Policy

When you register and use services on ek999, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Mobile number and email address
• Bank account, bKash, Nagad, or Rocket number — for financial transaction purposes only
• Government-issued identity document details for identity verification
• Your password (stored in encrypted form)

1.2 Automatically Collected Information

• IP address and device identification details
• Browser type, operating system, and language settings
• Date and time of site access, pages viewed, and session duration
• Behavioural data collected through cookies and similar tracking technologies

1.3 Transaction-Related Information

• Deposit and withdrawal history
• Betting activity and gaming history
• Bonus claims and wagering activity

ek999 uses your information only for specific and legitimate purposes. We never process your information unnecessarily. The main purposes are:

2.1 Account Management and Verification

Your information is used to create your account, confirm your identity, and ensure secure login. Withdrawals cannot be processed without identity verification.

2.2 Financial Transaction Processing

The financial information you provide is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. The minimum deposit is ৳200 and the minimum withdrawal is ৳500.

2.3 Customer Support

Relevant account information is used to resolve your issues via live chat or email.

2.4 Fraud Prevention and Security

Information is analysed to detect and prevent unauthorised access, money laundering, and other illegal activity.

2.5 Service Improvement and Personalisation

Anonymous analytics are used to improve your gaming experience, provide relevant offers, and enhance platform performance.

ek999 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Payment Processors

Information required to complete financial transactions is shared with payment partners. These partners may only use the information for the specific service they provide.

3.2 Technology and Gaming Providers

Necessary information may be shared with authorised third parties to operate the site's technical infrastructure and gaming content.

3.3 Legal Obligations

We may be required to disclose information in response to a court order, government directive, or legal requirement. In such cases, we always disclose only the minimum information necessary to limit any impact.

3.4 Business Restructuring

In the event of a business merger or restructuring, user information may be transferred to the new ownership. The new party will then be bound to comply with the terms of this Policy.

ek999 uses cookies and similar technologies on its website to improve site functionality and your experience.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and carry out security functions.
• Functional cookies: Remember your preferences and language settings.
• Analytics cookies: Monitor site usage to help improve the quality of the service.

4.2 Managing Cookies

You can accept or reject cookies at any time through your browser settings. Please note that disabling essential cookies may cause some important site functions to not work properly.

5.1 Retention Period

All information is retained while your account is active. Even after an account is closed, financial records and identity verification data are kept for a defined period as required by legal obligations.

5.2 Technical Security Measures

ek999 uses SSL encryption technology to secure data transmission. Stored data is kept in encrypted databases and regular security audits are carried out.

5.3 Access Controls

Only authorised staff may access user information for specified purposes. A log of every access is maintained and reviewed regularly.

5.4 Response to Data Breaches

If a data breach occurs, affected users are notified as soon as possible and immediate steps are taken to minimise the damage.

As a user of the ek999 platform, you have the following rights regarding your personal information:

• Right to access: If you want to know what information we hold about you, submit a written request.
• Right to rectification: If any of your information is incorrect or incomplete, you may apply to have it corrected.
• Right to erasure: In certain circumstances you may request that your personal information be deleted — however, if legal obligations apply, it may not be possible to delete all information.
• Right to object to processing: You may object to your information being used for marketing purposes.
• Right to data portability: You may request your information in a readable, structured format.

To exercise these rights, write to the email address listed in the contact section below. We generally aim to respond within 30 working days.

ek999 believes that protecting personal information and responsible behaviour are connected aspects of a safe gaming experience. In line with our Responsible Gaming Policy, account activity data may be analysed to identify harmful gaming patterns — this is done to protect the user's interests, not for any commercial purpose.

If a user requests a limit on their account or a self-exclusion, that information is stored separately and kept secure.

All services on ek999 are strictly for users aged 21 and above. Proof of age is part of the identity verification process. If we are informed that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

ek999 reserves the right to update this Privacy Policy at any time. For significant changes, you will be notified via your registered email or through a notice on the site. Continued use of the site after any changes means you have accepted the updated policy.

For answers to general questions about our services, you can visit the FAQ page.